South Gloucestershire Council News

 For more information on all topics 

visit or call 01454 868000

Bulky Household Items collection

Our waste collection service for bulky household items such as furniture, large domestic appliances and mattresses has now been reinstated after being temporarily suspended due to the coronavirus outbreak.

We can collect up to three items for £29.00. There is a concessionary rate of £14.50 for those on certain benefits*. To book, call 01454 868000.

You can also take large items to the Sort It recycling centres if it is unsafe to store them at home. Social distancing measures are in place at the sites and temporary extended opening hours from 6am to 6pm will continue until further notice.

We are not able to collect items like fixtures and fittings, building waste, fence panels or sheds. For more information about collections for large household items visit

Stay up to date with changes to council services at

*Income Support, Pension Credit Guarantee Credit, Income-based Job Seeker’s Allowance, Income-based Employment and Support Allowance or, if you are not working and receiving Universal Credit. When booking you will need to provide your National Insurance number to have the reduced price applied).

Sort It recycling centre update

The Sort It recycling centres at Mangotsfield, Thornbury and Yate will open from Saturday 16 May for essential use only. Temporary opening hours will be 6:00am until 6pm seven days a week.

To start with, the sites will only be open for black bin waste and bulky items such as furniture to limit the number of people on site. We will review the restrictions regularly and additional types of waste may be added if it is possible to do so.

Each car on site will have two parking spaces and two bays in which to unload their waste. This will limit the number of vehicles that can unload at the same time and mean that there will be queues.

Help to reduce traffic by only using the sites if you are really struggling to manage waste at home and making use of the extended opening hours.

Visit for up to date information before you visit.

Little Stoke and the reuse shop at Thornbury will remain closed until further notice.

Weekly recycling collections to resume

Weekly recycling collections will resume across South Gloucestershire from Wednesday 13 May after being temporarily changed to keep essential collections running during the COVID-19 outbreak.The switch to fortnightly recycling collections has enabled us to continue to collect black bin waste as normal with a significantly reduced workforce. Encouragingly, tonnages for recycling have remained broadly comparable over the past four weeks.

Staffing levels had dropped to below 70 per cent at the time the temporary changes were brought in, but they have gradually recovered to over 80 per cent today.From 13 May, residents are advised to put their recycling out on their normal collection day by 7am and bear in mind that our crews may be working longer hours than usual.

Please sort your recycling and keep items inside your recycling containers or an additional, sturdy container no larger than the green boxes; this makes it easier for our crews to pick it up and load it on to the vehicles. For more information about recycling visit

Our Sort It recycling centres currently remain closed but we are preparing to reopen a number of them in the coming weeks. To do this safely, there will need to be restrictions in place around social distancing and the type of waste that can be disposed of.

Before we can do this, we are seeking clarification from Government that travel to a Sort It recycling centre is deemed as essential travel, and making sure that we have the appropriate resources in place. We will provide further information on this as soon as possible.

Fortnightly garden waste collections restarted Monday 27 April with all those affected by the suspension having their subscription extended by five weeks.

If you have a backlog of garden waste, please don’t try to put it all in the bin on your first collection, spread it out over a few collections; we may not be able to empty bins if they are too heavy.

We may need to collect some recycling using other vehicles that can fit more in the back than our normal recycling vehicles. This means they don’t have to tip so often and we can complete our routes with fewer staff. Any mixed recycling collected in the other vehicles will be sent to a facility in Avonmouth to be sorted and then recycled.

Stay up to date with changes to our services affected by the coronavirus outbreak at

If you are struggling to manage your waste or need further information, visit or call 01454 868000

Tick Season

It is tick season, if you are out exercising and your home is near woodlands, grasslands or moorlands, please check for ticks regularly and remove them safely. And remember to follow government guidance on social distancing #BeTickAware

Staying safe in Open Spaces

If you are planning to visit one of our parks or open spaces .please follow these guidelines and help keep everyone safe.

Notices on Public Open Spaces

Please read the poster carefully this is for your safety .

Garden Waste Collections

Garden wast collections will resume on Monday 27th April . Contact 01454 868000 for more information

There are no changes to collections days for garden waste, so if you are subscribed to the service, put your green bin out on your normal collection day by 7:00am.

If your bin is very full and heavy, you might need to remove some of the contents until your next collection to make sure our crews can empty the bin.

Help for Businesses

Businesses - we have so far approved over 2,000 claims and have issued over £24 million pounds.
We are writing to all businesses who are likely to be eligible and following relevant checks, payments will be processed however, you don’t need to wait for the letter. If you meet the criteria you can apply via our online form now and read the criteria under 'Business support grants' at
If you meet the criteria you can apply via our online form now and read the criteria under 'Business support grants' at

A message from the Leader of the Council and the Chief Executive, South Gloucestershire Council

Thank you to all our residents for your continued support in these deeply challenging and unsettling times. Below are some highlights from a national level and updates on our response as a council to the coronavirus outbreak.  Overview of the current situation Confirmed cases in South Gloucestershire,s of 27 March, we have had 37 confirmed cases of coronavirus (Covid-19) in South Gloucestershire.Given the current testing regime, the actual number is expected to be significantly higher than this. Total cases in the UK is 14,543 and total UK deaths, 759.

Stay at home and save lives

  • Only go outside for food, health reasons, work (but only if you cannot work from home), or one exercise session per day. Do not go outside if you have been contacted by the NHS and given ‘shielding’ advice.

  • Stay 2 metres (6ft) away from other people

  • Wash your hands as soon as you get home.

Coronavirus Act 2020-Following agreement by both Houses of Parliament, the Coronavirus Bill received Royal Assent on 25 March.
The Coronavirus Act 2020, which includes the postponement of all elections, has now become law.

Free parking for NHS and social care staff.The government is giving financial backing for free car parking at trusts and in council car parks. New Whats App information service

This free government service provides trustworthy information and advice about coronavirus. Simply add 07860 064422 in your phone contacts then send the word ‘hi’ in a WhatsApp message to get started.

MOT exemption-All vehicle owners will be granted a 6-month exemption from MOT testing from 30 March 2020, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.

Volunteering-Public Health England has published new guidance on how to help people safely. This is aimed at people who are providing essential support to friends, family and neighbours who are in isolation.

NHS mental health advice  The NHS has published advice on how best to look after your mental wellbeing while staying at home during the coronavirus outbreak.

Further information

Latest information from the government on coronavirus
NHS information on coronavirus
Q&A from Public Health England on coronavirus

The council's response

Vulnerable people We’re working to ensure that the people who the government has asked to shield for 12 weeks have the provisions and medication they need.We should receive emergency food supplies today which staff will package into food parcels for delivery in the coming days.These supplies are being provided so that we can deliver immediate support to those who have been asked to shield themselves at home and who do not have access to friends, family, neighbours or other local support networks to go shopping for them, etc.Over time, food will be provided direct by the suppliers and medication by community pharmacies. We will continue to support in providing any wrap around social care required.

Redeployment of staff-Our HR team is working with managers to redeploy staff who are unable to perform their normal roles, matching their skills to bolster our essential services.Staff who usually work in school catering, finance, IT and HR have joined the community meals team to help ensure our most vulnerable residents continue to receive healthy, hot meals during the coronavirus outbreak. Some office-based staff from our StreetCare team have been retrained and redeployed to work on the waste and recycling vehicles and help with essential household waste collections.

Funding -The government has provided the council with additional emergency funding to support our response to this emergency.More work is ongoing nationally to identify what future levels of funding local government will need over the remainder of this year. The government has already paid the council most of next year’s grants to aid cash flow. Closures and changes to council services.This is an ever-changing situation as we follow government guidance and deal with staff shortages.Our service disruption page will be kept up to date with all changes to our services.

Website The council website now features information for residents, businesses and carers during the coronavirus outbreak. We are adding a webform to take enquiries where answers cannot be found on the website.

Social media We are using social media to:

  • share important information from government and the NHS

  • keep you up to date with service changes and share stories of people going above and beyond

  • reach out to community groups to build a Community Aid directory so people know where to go to offer help or receive support.

Please retweet and share our messages to your friends and family in South Gloucestershire.

Special Educational Needs and Disabilities (SEND) support

Parents and carers are telling us that they feel unprepared and overwhelmed at this time. They have also provided positive feedback about the council’s engagement and support to them to date.We recognise that their role is to reassure their child as best they can and to support their child’s and their own wellbeing. We are encouraging parents and carers to visit our Find information for adults, children and families website, which includes a ministerial open letter, a local message of support and signposting to resources. Schools-We are working with schools to maintain access to education for vulnerable children, children with education, health and care plans (EHCPs) and also key workers’ children. However, the overriding message we need to stress to all parents is the importance of social distancing at this time and the very clear government guidance in relation to this. This is the letter we sent to all schools (maintained and academies) to pass on to parents: Letter to parents 20 March 2020   Home learning website We have prepared information and learning packages for parents, carers and teachers to use with children at home or in school. You can find these on the home learning website.

Voluntary groups-We have issued a range of information and guidance materials to support the increasing number of community groups that are springing up in neighbourhoods across the district.The Community Aid South Glos pack is available online at:
Established or newly set up groups are asked to email: and we will add them to our online directory of the help available

Businesses- Information for businesses on grants, support and discounts
Local support from the West of England growth hub
We have gone live with the Small Business Grant and the Retail, Hospitality and Leisure Business Grants Fund.Letters are in the post to over 3,000 potential claimants, information is on our social media channels and we are emailing our business contacts. We have re-billed the first tranche of businesses to apply the new government discounts, more will follow once the national software is upgraded. Welfare support-For our current welfare support options, including information on the new hardship fund visit

Adult social care - Personal protective equipment (PPE) Access to PPE for our care staff and that of our care providers is one of our most urgent issues currently.This week, both Cllr Toby Savage, the Leader of the Council and Dave Perry, Chief Executive, have escalated this issue at every opportunity. The Secretary of State for Housing and Local Government has assured us that the army is now assisting in getting PPE delivered. This will continue to be top priority for the council's senior leadership team.

Help us get the message out

With social-distancing, stay-at-home directives and the ever-changing situation, digital channels are our main means of communicating at present.
However, we know our digital communications do not reach all of our residents.If you have family, friends or neighbours who might not be aware of our messages published online and via social media, please call them to let them know.If you are part of a local support group and are making phone calls to particularly isolated people in your area, please take a moment to update them on any relevant changes to council services or support available.In normal times, we would be using mailings, posters and face-to-face contact to reach residents who are not online but these channels are currently too slow to get information out before it becomes out of date.
We are eliciting the support of local newspapers and radio and hope to be able to reach more residents through regular printed editorial and broadcasts of useful council information.
Sharing information-Please help us to share information and advice to support communities:

And finally, please recognise that our council teams are extremely stretched at this time due to staff being ill or supporting family members and children at home. Please bear with us in these challenging times.


Remember fly tipping is illegal and we will take action
We know more people are at home at the moment and this will result in an increase in your household waste.
We are doing everything we can to maintain essential collections of black bin waste and recycling while protecting our staff and residents.
This is a challenging situation but we would like to remind everyone that fly tipping is illegal and we have a zero tolerance approach to dumping rubbish in this way. Do not use public litter bins for your household waste either.
Please do not fly tip your waste – our resources are already stretched and fly tipping blights communities. We are continuing to collect evidence of fly tipping and will follow this up with enforcement.

 School Admissions Information 

Due to the coronavirus situation we have received the following update from our school admission team that we would like to share with you.
Primary school admissions: On-time applicants will receive an offer of a place on 16 April 2020 either via the online portal or by email. If you do not receive your offer, please contact us on 01454 868008 or
Secondary school admissions: Applications being dealt with as part of the second round continue to be processed. Details of second round offers will be sent to parents/carers via email during early May 2020.
Primary/secondary admission appeals: The council is monitoring government guidance for managing admission appeals. It is likely that alternative arrangements will be made in order to hold admission appeal hearings. Details to follow as soon as they are known.

Foster with South Gloucestershire Council 

During the COVID-19 pandemic we need people who are interested in fostering to come forward.
Children and young people in care across South Gloucestershire need you more than ever. We currently have a shortage of foster carers for the numbers of children in care and we predict this shortage will only increase during this pandemic.
We are using the technology available to us to continue carrying out assessments to prevent any delays. You have the chance to make a difference during these very difficult times, please get in touch today!
Call 01454 866423 and a friendly member of our Recruitment Team will be in touch.

South Gloucestershire Council 

Covid -19 Community Pack

This pack, produced by South Gloucestershire Council, is to support you and your community during the period of disruption that the measures to combat the impact of COVID-19 will cause. It includes resources that you may find helpful, including lists of key contacts, resources and information, which we hope you can share with your community to support each other as much as possible during this time.

A PDF version of the pack may be

downloaded from




01454 868530

150 Rodway Rd, Avon, Patchway, Bristol BS34 5DQ, UK

©2019 by Patchway Town Council.